Information

Facilities and services

Shop
Lockers (deposit: 1 € coin), also for bigger volumes
Vending machines with drinks and snacks
ATM
Nappy-changing facilities
Free public car park 500 m from the museum
Bicycle parking area

Accessibility

The museum is adapted for visitors with reduced mobility, with both lift and ramp access to the upper floors.
Two wheelchairs are available upon request at the ticket offices.
There are toilet facilities available for visitors with special needs.

Recommendations

It is not allowed to enter the museum:
with volumes larger than 32 × 41 cm (baby bags are an exception) or umbrellas;
with pets (with the exception of guide dogs).
Inside the museum is not allowed:
eating, drinking or smoking;
touching the exhibited items (unless otherwise noted);
going beyond the safety areas;
shooting with flash.

Other recommendations

Please follow directions provided by security staff, tour guides or members of staff.
Children must always be accompanied by adults.
In case of an accident or unusual incident, please report it immediately to a member of security staff.
The capture of images for professional purposes can only happen with prior authorisation.

Notices

Failure to comply with the recommendations can result in refusal of admission or expulsion.
In case of increased number of visitors, access to the museum may be temporarily suspended.
Visitors displaying poor hygiene, who are showing signs of psychological distress or engaging in inappropriate behaviour may not be allowed in the museum.

A complaints book is available.